Customer Service Associate

6 days ago


Bessemer, Alabama, United States Pratt Industries Full time
About Pratt Industries:

We are a leading paper and packaging company with over 6,500 employees dedicated to sustainability and the environment. Our manufacturing facilities in multiple states offer a wide range of creative packaging solutions.

Job Summary:

We are seeking an experienced Customer Service Representative to join our team at Pratt Industries. As a key member of our sales and customer support department, you will be responsible for taking and processing customer orders, addressing customer inquiries and complaints, and maintaining accurate customer files.

Key Responsibilities:
  • Taking customer orders and processing them in a timely manner
  • Addressing customer inquiries and complaints through effective communication and follow-up
  • Maintaining accurate customer files and records
  • Coordinating with internal personnel to resolve customer issues
  • Processing new items and purchase orders
  • Assisting sales personnel as needed


Requirements:

To be successful in this role, you should have excellent communication skills, ability to work independently, and strong problem-solving skills. A high school diploma or equivalent is required, and preferred experience working in a manufacturing environment is desirable. Additionally, you should be proficient in computer data entry and application knowledge of products and production processes.

What We Offer:

We offer competitive compensation plans, including an estimated $55,000 annual salary based on industry standards, along with a comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, FSA, and a 401(k) plan with company match. You will also receive paid vacation time and holidays.

Equal Employment Opportunities:

Pratt Industries is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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