Customer Account Coach
2 weeks ago
As a Customer Account Coach at Aarons, you will serve as a coach to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. You will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Key Responsibilities:
Connect and relate well to people, demonstrating empathy and listening attentively
Explain things simply and easily, and successfully navigate difficult conversations
Maintain updated customer information in the store computer system and document all customer payment appointments
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Requirements:
United States at least 21 years old with a valid state Drivers License and compliance with the Company's Driver Qualification Policy; without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
Proper telephone etiquette
Uphold the Aarons Brand and protect company assets
Proficient computer skills
An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
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