Tax Office Operations Manager

9 hours ago


Huntington Beach, California, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to support our tax office during the busy tax season. As a key member of our team, you will be responsible for ensuring the smooth operation of our tax office, providing exceptional customer service, and leading a team of tax professionals.

Key Responsibilities
  • Support the Multi-Unit Team Leader in overseeing the daily operations of the tax office
  • Ensure that all tax office associates are scheduled and working efficiently to meet client needs
  • Provide exceptional customer service and resolve client concerns in a timely and professional manner
  • Lead daily activities to ensure that all tax office associates are meeting quality standards and deadlines
  • Communicate essential information to office associates through daily huddles and updates
Requirements
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficiency with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and flexibility to work a flexible schedule
About Us

H&R Block is a leading provider of tax preparation and financial services. We are committed to providing exceptional customer service and creating a connected culture where everyone feels safe to bring their authentic self to work every day.

We offer a range of benefits to our associates, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan. We also offer a range of discounts on everyday items and services.

At H&R Block, we believe in the power of people helping people. We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day.


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