VoIP Implementation and Support Specialist

2 weeks ago


Canonsburg, Pennsylvania, United States A.C Company Full time
Job Title: VoIP Implementation and Support Specialist

We are seeking a highly skilled VoIP Implementation and Support Specialist to join our team at A.C. Coy Company. As a key member of our team, you will be responsible for managing all aspects of the customer installation process, including conducting site surveys, gathering customer requirements, provisioning IP devices, and providing end-user training.

Responsibilities:
  • Assist the sales team in winning new business by providing technical expertise and implementation insights.
  • Conduct thorough site surveys and gather customer requirements for VoIP/UCaaS implementations.
  • Manage and coordinate all aspects of the installation, including provisioning of IP devices, building hosted PBX systems, and ensuring a seamless transition from the customer's previous service provider.
  • Provide end-user training and ensure customers are confident in using the system.
  • Provide level 1 technical support to VoIP/UCaaS customers, resolving issues and providing timely assistance.
  • Ensure smooth communication between the customer and internal teams throughout the implementation process.
Requirements:
  • 3+ years of experience in telecommunications, specifically in UCaaS & Hosted PBX implementation and support.
  • Strong understanding of VoIP/UCaaS technology and IP provisioning.
  • Excellent customer service skills with the ability to communicate complex technical information to non-technical customers.
  • Detail-oriented with a proven ability to manage multiple projects simultaneously.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
What We Offer:

We offer a competitive base salary plus commission, an excellent health benefits package, and strong career growth opportunities. Our client will provide paid training to ensure your success in this role.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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