Ticketing and Box Office Supervisor
4 weeks ago
The Smith Center for the Performing Arts is seeking a highly skilled and experienced Ticketing and Box Office Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing and supervising the day-to-day activities of our Ticketing and Box Office Representatives, ensuring seamless ticketing and box office operations, and delivering exceptional guest experiences.
Key Responsibilities:- Supervise and coordinate the work of Ticketing and Box Office Representatives to ensure efficient and effective ticket sales and customer service.
- Develop and implement strategies to improve ticket sales, customer satisfaction, and operational efficiency.
- Collaborate with the Ticketing and Marketing teams to execute promotions, pre-sales, and on-sales, and fulfill all ticket sales programs.
- Provide training and coaching to Ticketing and Box Office Representatives to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Monitor and analyze ticket sales data to identify trends and opportunities for improvement.
- Develop and maintain relationships with guests, vendors, and other stakeholders to ensure excellent customer service and support.
- Bachelor's degree or equivalent experience in a related field.
- Two or more years of supervisory experience in a call center or box office environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Proficiency in Microsoft Office Suite and ticketing systems, preferably Tessitura.
- Competitive hourly rate of $20.50 plus benefits.
- Hybrid work schedule combining on-site and remote work.
- Comprehensive health, dental, and vision insurance plans.
- Employee Assistance Program, including counseling, wellness programs, and financial support services.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Generous Paid Time Off Plan and Paid Holidays.
- 401(k) retirement savings plan eligibility with employer match.
- Employer-paid disability insurance coverage.
- Supplemental benefits, including accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
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