Customer Service Supervisor Role

3 days ago


North Ridgeville, Ohio, United States STERIMED Infection Control Full time
Job Title: CUSTOMER SERVICE SUPERVISOR ROLE

STERIMED Infection Control is a leading global provider of sterilization packaging solutions for medical devices. We are currently seeking an experienced Customer Service Supervisor to join our team.

About the Role:
This is a dynamic and challenging opportunity to oversee customer service operations, ensuring excellence in order intake, processing, delivery, documentation, invoicing, cash recovery, and daily support. The successful candidate will manage one customer service employee, assist with complex customer inquiries, and handle key customer accounts.

Responsibilities:
* Oversee daily workflow, ensuring operational excellence and rigor in planning processes, particularly for key clients and stock management between Palalda and Ridgeville.
* Assist in developing operational improvements for SAP implementation and take on a key user role during transition.
* Recruit, train, and evaluate staff, maintaining good communication with sales managers, directors, and internal teams to ensure smooth collaboration.
* Manage customer communications, optimizing follow-up, especially where current processes need adjustment or improvement.
* Support administrative tasks related to customer service documentation and ensure timely delivery of shipments.

Requirements:
* College degree or equivalent.
* At least 5 years of related experience in B2B industrial environment; experience in packaging is a plus.
* Strong organizational skills, attention to detail, analytical skills, and time management abilities.
* Excellent interpersonal and customer service skills, with high professionalism when handling complex customer requirements.

Benefits:
* Competitive salary: $85,000 per annum.
* Paid Life Insurance: $50k coverage.
* Paid Short Term Disability.
* Paid Long Term Disability.
* Health/Dental insurance benefits: 92.5% premium cost for employee and 50% for spouse and dependents paid by Sterimed.
* 401k with 100% employer match up to 6% gross earnings.
* Vacations: 2 weeks/year + 1 day compensation per working day when travelling or meeting over weekends.
* Sick Leave/Holidays: One week sick/personal time + paid holidays.

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