Front Desk Representative
1 month ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the TownePlace Suites Latham. As the face of our hotel, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.
Key Responsibilities:- Greet guests and complete the check-in/check-out process, obtaining and storing pertinent information.
- Handle cash, credit card information, and goods at the property.
- Identify guest needs and provide relevant information about hotel services and amenities, creating a welcoming environment.
- Take reservations from incoming callers, providing excellent service and inputting information into the hotel management system.
- Update and cancel reservations as requested by guests.
Buffalo Lodging Associates is a hotel management company based in Canton, MA, dedicated to providing true hospitality since 1996. With a portfolio of 50 hotels, we partner with respected brands to deliver exceptional guest experiences and operational excellence.
What We Offer:- Paid weekly
- $16.75/hour
- Medical, dental, and vision insurance
- Competitive 401(k) retirement savings plan with employer match
- Paid vacation and sick time
- Paid holidays
- Tuition reimbursement
- Flexible spending account
- Company-paid life insurance
- Company-paid short-term disability insurance
- Long-term disability insurance
- Employee assistance program
- Hotel discounts for you, your friends, and family
- Wellness programs
- Monthly employee appreciation activities and events
- Learning and development opportunities
- Employee referral program
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