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Client and Advisor Experience Manager

2 months ago


Cincinnati, Ohio, United States PNC Full time
Job Description

Position Overview

PNC, a leading financial institution, is seeking a highly skilled professional to join our team as a Client and Advisor Experience Manager. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities

  • Partner with cross-functional teams to design and implement digital solutions that enhance the client and advisor experience.
  • Collaborate with third-party vendors to ensure seamless integration and delivery of account opening capabilities.
  • Oversee the maintenance, problem resolution, and testing of account opening processes to ensure operational excellence.
  • Build and maintain relationships with stakeholders, partners, and vendors to ensure successful delivery and ongoing support for new tools and capabilities.
  • Define business requirements through industry expertise and PNC's business needs.

Preferred Skills and Experience

  • Proven experience in digital solutions and partnership development.
  • Knowledge of investments and financial services.
  • Strong technical skills and strategic thinking.
  • Familiarity with investment technology and solutions.

Qualifications

  • University degree in a relevant field.
  • At least 8 years of industry experience, with 5 years of management experience.
  • Strong business acumen and leadership skills.

Benefits

PNC offers a comprehensive range of benefits to support the well-being of our employees, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

Equal Employment Opportunity

PNC is an equal employment opportunity employer and welcomes applications from diverse candidates.