IT Support Specialist I
1 week ago
As an IT Support Specialist I, you will play a crucial role in providing technical assistance and support for computer systems and users.
About Epsilon:
Epsilon is a prominent IT Services firm established in 2009, recognized for delivering exceptional Information Technology solutions to both Federal Government and Commercial sectors across the United States. Our innovative and solution-oriented approach ensures that technology aligns seamlessly with our clients' missions and objectives.
Why Choose Epsilon:
At Epsilon, you will have the chance to make a significant impact on our business and customer initiatives. We prioritize employee growth by offering $3,000 annually for Professional Development, competitive salaries, and comprehensive benefits through leading national carriers. Our Paid Time Off (PTO) policy increases with tenure, complemented by 11 company-paid holidays and a 401(k) plan with immediate contributions.
Work Environment:
This position requires on-site support at a key client location, collaborating closely with internal technical teams to enhance service delivery.
Key Responsibilities:
In your role as an IT Support Specialist I, you will be responsible for:
- Installing and configuring Windows 10 operating systems and essential business applications on laptops and desktops for new users.
- Managing deskside incident processes and routine installations of IT equipment.
- Providing repairs, maintenance, and solutions for technical issues related to IT equipment, including laptops, desktops, telephones, printers, and scanners.
- Handling break/fix tasks and routine equipment replacements while maintaining accurate electronic inventory records.
- Troubleshooting and resolving assigned trouble tickets, ensuring timely updates in the ticketing system.
- Distributing peripheral IT supplies and supporting local area network (LAN) and wide area network (WAN) components.
- Facilitating the delivery of new systems and ensuring customer satisfaction through effective support.
- Participating in asset control procedures for system deployment and refreshing equipment as scheduled.
- Loading software and performing quality control checks to ensure compliance with required configurations.
- Providing informal customer training as necessary.
Qualifications:
To be considered for this position, candidates must meet the following criteria:
- U.S. Citizenship or lawful permanent residency.
- A minimum of 1-2 years of recent experience in a similar technical support role.
- Proficiency in imaging Windows devices, configuring Windows 10, troubleshooting MS Office 365, and familiarity with Active Directory and Help Desk Ticketing Systems.
- Strong diagnostic, problem-solving, and analytical skills.
- Excellent customer service abilities and communication skills.
- Effective time management capabilities.
Additional Requirements:
Candidates must be able to pass a federal background investigation and obtain a Public Trust. Local travel may be necessary.
Physical Demands:
This role may require:
- Prolonged periods of computer desk work.
- Dexterity to operate computer equipment.
- Ability to lift up to 50 lbs and perform physical tasks such as bending and stretching.
Epsilon is committed to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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