Vacation Rental Operations Director
4 days ago
Job Overview:
AvantStay is seeking an experienced Vacation Rental Operations Director to lead the operational functions of our vacation rental portfolio. The ideal candidate will have a proven track record in optimizing processes, improving performance, and driving customer satisfaction.
Key Responsibilities:
- Lead non-Field Operations teams including vendor management and virtual property management
- Develop strategy for new verticals
- Support the broader Operations division in delivering an exceptional guest & owner experience by elevating quality standards and driving continuous improvement initiatives.
- Track and move key metrics including responsiveness, operational costs, overhead costs, and customer satisfaction (CSAT and NPS)
- Work closely with Product & Engineering teams to leverage technology to improve core KPIs and outcomes.
- Drive cost savings initiatives across cleaning, maintenance, and other recurring property service providers
Requirements:
- 8+ years of experience, ideally at the Director level or above, with at least 3 years' experience leading high-performing teams.
- Succeeded in high-performance cultures (tech, operations, strategy, consulting, banking, or related experience).
- Ambiguity doesn't intimidate you; it invigorates you. Thrive in fast-paced startup environments where change is constant, and learning is rapid.
- Data-driven decision making and intuition when data isn't available.
- Exceptional leadership and communication skills, inspiring, motivating, and developing high-performing teams.
- Demonstrated ability to drive operational excellence, improve processes, and deliver exceptional customer experiences.
Compensation and Benefits:
- $135,000 - $155,000 base salary, bonus eligible.
- Generous equity plan (ESOP).
- Employer-sponsored healthcare plans.
- Generous time off, including unlimited PTO, volunteer, and mental health days.
- Paid parental leave.
- Fitness and work from home reimbursements.
- Complimentary and discounted stays at AvantStay properties.
- Fully remote position - work from anywhere.
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