Delivery Operations Director

3 days ago

Austin, Texas, United States Hub Group Full time
Job Description

The Location Business Development Leader plays a pivotal role in driving business growth at our locations. As a key leader, you will oversee the day-to-day operations and ensure seamless delivery of services to our clients. Your primary responsibility will be to fully understand the operational dynamics of your location(s), foster strong relationships with clients, and boost efficiencies within the delivery operations.

Core Responsibilities:

  • Foster strategic client relationships to achieve 100% appliance delivery business
  • Develop and maintain Independent Contractor Partnerships (Profitability & Compliance)
  • Achieve set goals by the client and Hub Group Final Mile
  • Lead and develop staff (if applicable)
  • Recruit and retain Independent Contractors
  • Manage claims and their processes (with FOC assistance)
  • P&L Management (Controllables)
  • Delivery Expense (Minimums / effective routing, support expense)
  • Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
  • Warehouse Expense (Contracted Labor, Inventory variances)
  • Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
  • Achieve Location Margin goals
  • Rental car vs mileage reimbursement
  • Communicate effectively with the DIA, DIM and client staff
  • Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap)
  • Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap)
  • Showroom visits as needed in order to build/maintain relationship with client
  • Maintain tote inventory and hold BP's accountable (trade stock)
  • Enforce and adhere to company policies and procedures.
  • Responsible for loadout / warehouse oversight of QC with getting teams off dock
  • Actively route monitor teams from the road (see SOP for details)
  • Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget.
  • Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap)
  • Hold BP meetings as needed to review claims, settlements, compliance, etc.
  • Participate in Client and internal conference calls
  • Provide Weekly updates on your locations. Weekly recap should include:
  • Your schedule for the week
  • Summarized update of location(s)
  • Standup recap
  • Ride behind recap
  • Aging invoices update (if applicable)
  • Other duties as assigned

Salary Estimate:

We estimate the salary for this position to be around $80,000 - $120,000 per year, depending on experience and qualifications.

Requirements:

  • Proven leadership skills
  • Effective communication and interpersonal skills
  • Proven results-oriented individual
  • Organized and detail-oriented
  • College degree or equivalent experience

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