Office Equipment Maintenance Expert

5 days ago


Fairbanks, Alaska, United States Arctic Office Product Full time
Career Opportunity: Document Imaging Systems Professional

Arctic Office Products is seeking a talented Document Imaging Systems Professional to join our team in Fairbanks, AK. This exciting opportunity allows an experienced professional to work with industry-leading office equipment and deliver exceptional customer experiences.

About the Position:

The ideal candidate will be responsible for diagnosing, repairing, and maintaining various document imaging systems, including copiers and printers. This involves troubleshooting issues, performing repairs, and conducting regular maintenance to ensure optimal equipment performance.

Key Responsibilities:

  • Equipment Repair and Maintenance:
    • Diagnose and troubleshoot issues with document imaging systems.
    • Perform repairs, including replacing parts and adjusting settings to ensure proper operation.
    • Conduct routine maintenance to prevent system downtime.
  • Customer Service:
    • Respond promptly to service calls and customer inquiries.
    • Explain repair processes and provide recommendations for optimal equipment use and care.
    • Maintain a professional demeanor and ensure customer satisfaction.
  • Technical Support:
    • Provide on-site technical support and training for customers.
    • Assist with the setup and installation of new document imaging systems.
    • Update software and firmware as needed.
  • Inventory and Documentation:
    • Maintain an inventory of replacement parts and tools.
    • Keep detailed records of repairs, maintenance, and service calls.
    • Submit reports and documentation as required.
  • Estimated Salary:$70,000 - $90,000 per year, based on experience.

Requirements:

  • Education: High school diploma or equivalent; technical certification in electronics or a related field is preferred.
  • Experience: Experience in document imaging systems repair or a similar role preferred, but willing to train.
  • Skills: Strong technical and problem-solving skills, excellent customer service, and proficiency with tools and diagnostic equipment.

About Our Company:

We are your trusted partner for office supplies, furniture, and equipment needs. With over 75 years of experience serving Alaska, we prioritize delivering exceptional local service and high-quality products to our clients.



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