Document Imaging Systems Professional

7 days ago


Fairbanks, Alaska, United States Arctic Office Product Full time
Job Opening: Copier Repair Technician Specialist

Arctic Office Products is seeking a skilled Copier Repair Technician Specialist to join our team in Anchorage, AK. This is an excellent opportunity for an experienced professional to work with industry-leading office equipment and provide top-notch customer service.

About the Job:

The successful candidate will be responsible for diagnosing, repairing, and maintaining various copiers and printers. This includes troubleshooting issues, performing repairs, and conducting routine maintenance to ensure optimal equipment performance.

Key Responsibilities:

  • Equipment Repair and Maintenance:
    • Diagnose and troubleshoot issues with copiers and printers.
    • Perform repairs, including replacing parts and making adjustments to ensure proper operation.
    • Conduct routine maintenance to prevent equipment breakdowns.
  • Customer Service:
    • Respond promptly to service calls and customer inquiries.
    • Explain repair processes and provide recommendations for proper equipment use and care.
    • Maintain a professional demeanor and ensure customer satisfaction.
  • Technical Support:
    • Provide on-site technical support and training for customers.
    • Assist with the setup and installation of new equipment.
    • Update software and firmware as needed.
  • Inventory and Documentation:
    • Maintain an inventory of replacement parts and tools.
    • Keep detailed records of repairs, maintenance, and service calls.
    • Submit reports and documentation as required.
  • Estimated Salary:$60,000 - $80,000 per year, based on experience.

Requirements:

  • Education: High school diploma or equivalent; technical certification in electronics or a related field is preferred.
  • Experience: Experience in copier repair or a similar role preferred, but willing to train.
  • Skills: Strong technical and problem-solving skills, excellent customer service, and proficiency with tools and diagnostic equipment.

About Our Business:

We are your trusted partner for office supplies, furniture, and equipment needs. With over 75 years of experience serving Alaska, we prioritize delivering exceptional local service and high-quality products to our clients.



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