Current jobs related to Client Success Strategist - Chicago, Illinois - Salesforce

  • Senior Product Strategist

    2 days ago

    Chicago, Illinois, United States InterSources Full time

    Senior Product StrategistWe are seeking a seasoned Senior Product Strategist to lead our product development efforts. As a key member of our team, you will be responsible for defining and delivering our product roadmap, ensuring alignment with our business goals and customer needs.Key Responsibilities:Develop and maintain a deep understanding of our...

  • UX Strategist

    3 weeks ago

    Chicago, Illinois, United States ICONMA Full time

    Job Title: UX Designer/Lead StrategistJob Summary: We are seeking a highly skilled UX Designer/Lead Strategist to join our team at ICONMA. As a key member of our design team, you will be responsible for creating world-class user experiences for large-scale enterprise programs.Key Responsibilities:Develop and implement UX strategies that drive business growth...

  • CX Strategist

    1 month ago

    Chicago, Illinois, United States HLK Full time

    About the RoleWe are seeking a highly skilled CX Strategist to join our team at HLK. As a CX Strategist, you will play a critical role in driving the success of our campaigns by developing and executing strategic plans that deliver exceptional customer experiences.Key ResponsibilitiesWork with clients and internal teams to translate brand strategies into...

  • E-commerce Search Strategist

    1 week ago

    Chicago, Illinois, United States Zenith Full time

    Job Title: E-commerce Search StrategistZenith is seeking an experienced E-commerce Search Strategist to join our team. As a key member of our commerce search team, you will be responsible for building and maintaining effective relationships with clients, supervising a dedicated team, and creating, optimizing, and executing client e-commerce initiatives.Key...

  • Wealth Strategist

    1 week ago

    Chicago, Illinois, United States Fidelity Investments Full time

    Job Title: Wealth StrategistAre you a skilled financial professional looking to take your career to the next level? Do you have a passion for helping individuals and families achieve their financial goals? We have an exciting opportunity for a Wealth Strategist to join our team at Fidelity Investments.About the RoleAs a Wealth Strategist, you will be...

  • Lead Tax Strategist

    2 months ago

    Chicago, Illinois, United States Gpac Full time

    A prominent CPA firm is seeking to enhance its team with a Lead Tax Strategist. This reputable and expanding organization provides clients with invaluable insights and proficiency in taxation. With the firm's recent growth, there is a chance for a Lead Tax Strategist to become part of a dedicated and dynamic team.Key Responsibilities of the Lead Tax...

  • Content Strategist

    3 days ago

    Chicago, Illinois, United States Eliassen Group Full time

    Job Title: Content StrategistJob Summary:We are seeking a highly skilled Content Strategist to join our team at Eliassen Group. As a Content Strategist, you will be responsible for developing and implementing content strategies that drive business results.Responsibilities:Develop and implement content strategies that align with business objectivesCollaborate...

  • Strategist, Performance Creative

    3 weeks ago

    Chicago, Illinois, United States Dentsu Creative Full time

    Job Title: Strategist, Performance CreativeWe are seeking a highly skilled Strategist, Performance Creative to join our team at Dentsu Creative. As a key member of our team, you will play a critical role in driving business growth and success through data-driven creative strategies.About the Role:The Strategist, Performance Creative will be responsible for...

  • Senior LinkedIn Marketing Strategist

    1 week ago

    Chicago, Illinois, United States Directive Consulting Full time

    Job Title: Senior LinkedIn Marketing StrategistWe are seeking a highly skilled Senior LinkedIn Marketing Strategist to join our team at Directive Consulting. As a key member of our digital marketing team, you will be responsible for developing and executing comprehensive LinkedIn marketing strategies for our clients.Key Responsibilities:Develop and implement...

  • Corporate HR Strategist

    14 hours ago

    Chicago, Illinois, United States Metropolitan Family Services Full time

    We are seeking a Corporate HR Strategist to provide HR services to various locations in the Chicago and DuPage County area. At Metropolitan Family Services, our vision is to create a brighter future for families in need. As a key member of our team, the Corporate HR Strategist will play a vital role in shaping our HR function and driving business results.Job...

  • Digital Media Strategist

    3 days ago

    Chicago, Illinois, United States Publicis Groupe Full time

    Job Description:Epsilon is seeking a highly skilled Digital Media Strategist to join our team. As a Digital Media Strategist, you will play a pivotal role in driving client success by developing strategies that align with client business objectives.Key Responsibilities:Work closely with the digital media team to apply an understanding of client objectives,...

  • Financial Strategist for Food Program

    7 days ago

    Chicago, Illinois, United States Compass Group, North America Full time

    Job SummaryThe Financial Strategist for Food Program will lead the financial strategy, analysis, and oversight for E15's food program team, managing a $130M food program for a Fortune 5 global client.This role will analyze the program's financial performance, prepare detailed business reports, oversee project invoicing, and take full ownership of the...

  • Customer Success Strategist

    1 week ago

    Chicago, Illinois, United States Planhat Full time

    Unlock Value for Every CustomerAt Planhat, our mission is to empower businesses to achieve exceptional customer success. We're seeking a talented Customer Success Manager to join our team and help us redefine what customer success means in enterprise software.Our ApproachWe take a holistic approach to customer success, focusing on understanding our clients'...

  • Brand Experience Strategist

    6 days ago

    Chicago, Illinois, United States Create Chicago Full time

    Job Title:Brand Experience StrategistAbout Us:Create Chicago is a dynamic and creative environment where we bring brands to life through immersive and innovative experiences. We specialize in designing and executing strategic brand activations that connect with audiences on a deeper level. Our team of creative professionals work together to help companies...

  • UX Strategist Lead

    1 week ago

    Chicago, Illinois, United States ICONMA Full time

    Job Title: UX Strategist LeadWe are seeking a highly skilled UX Strategist Lead to join our team at ICONMA. As a key member of our design team, you will be responsible for leading the development of user-centered design solutions for our clients.Key Responsibilities:Lead the design process, working closely with cross-functional teams to deliver high-quality...

  • Experience Strategist

    4 weeks ago

    Chicago, Illinois, United States RAPP Full time

    RAPP Experience Strategist Job DescriptionWe are seeking an experienced Experience Strategist to join our award-winning team at RAPP Chicago. As a key member of our Strategy team, you will be responsible for developing and executing personalized brand experiences across the consumer journey.About RAPPRAPP is a global, next-generation precision marketing...

  • Digital Media Strategist

    3 days ago

    Chicago, Illinois, United States SRW Full time

    We're seeking a seasoned Digital Media Strategist to join our team at SRW. As a key member of our team, you'll be responsible for developing and executing paid media campaigns that drive engagement and sales for our clients.Key Responsibilities:Develop and execute paid media campaigns across social and digital channelsCollaborate with creative and strategy...

  • Industry Lead Retail Strategist

    3 days ago

    Chicago, Illinois, United States StartUs GmbH Full time

    Industry Lead Retail StrategistWe are seeking a highly skilled Industry Lead Retail Strategist to join our Global Vertical Team within StartUs GmbH. This role will play a critical part in developing senior business relationships and partnerships with key agencies and brands. Reporting directly to the Global Head of Verticals, the successful candidate will be...

  • Digital Marketing Strategist

    2 days ago

    Chicago, Illinois, United States VML Full time

    Job SummaryWe are seeking a highly skilled Digital Marketing Strategist to join our team at VML. As a Senior Analyst, you will play a key role in shaping the strategic direction of our clients' digital marketing strategies by providing data-driven insights that relate to business challenges.Key ResponsibilitiesManage projects to successful completion with...

  • Customer Success Strategist

    1 week ago

    Chicago, Illinois, United States Planhat Full time

    Unlock Value for Every CustomerWe're on a mission to redefine what customer success means in enterprise software. Our team helps businesses build their success around their clients, unleashing the capabilities of Planhat.Our RoleWe understand customers' problems and objectives deeply, then help solve them through the Planhat platform. When our clients are...

Client Success Strategist

2 months ago

Chicago, Illinois, United States Salesforce Full time
About Salesforce
Salesforce is recognized as the Customer Company, leading the way in business innovation through AI, Data, and CRM solutions.

With a commitment to our core values, we empower organizations across various sectors to forge new paths and engage with their customers in transformative ways.

We encourage you to become a Trailblazer, enhancing your performance and career trajectory while contributing positively to the world.

If you believe in leveraging business as a powerful platform for change and in the principle of companies thriving while doing good, you are in the right place.

Role Overview

As a Customer Success Manager (CSM), you will be a dedicated resource and partner for Salesforce's clientele.

Your role as a trusted advisor involves building strong relationships with customers and account teams, staying informed about key developments, needs, potential challenges, and value drivers.

With a consistent focus on your customers' business objectives, you will enhance their overall technical and operational well-being, ensuring they derive maximum value from their Salesforce investment.

You will be the primary contact for significant customer incidents, responsible for managing expectations and communications until resolution.

This CSM position will engage with Tableau clients to comprehend their business goals and offer technical guidance to deliver substantial business value.

You will collaborate with sales teams and coordinate internal resources to boost customer health, increase user adoption, and minimize attrition.

Your proactive approach will set customers up for success through platform optimization, particularly during critical peak events.

This role demands in-depth technical knowledge of the Salesforce platform and the ability to work closely with both internal and external teams to ensure a cohesive Signature experience.

Your Impact

Act as the sole point of accountability for customers, overseeing all Signature deliverables, experiences, renewals, and expansions.

Foster and sustain relationships with stakeholders, including IT and business executive leadership, sponsors, and decision-makers within customer organizations that have adopted Signature.

Assist customers in achieving their business objectives on the Salesforce platform by:
1. Coordinating the execution of the Signature Success catalog of services tailored to your customer.
2. Providing timely and proactive guidance on Salesforce features relevant to your customer’s interests.

3. Advising customers on the adoption of new features from Salesforce's annual release schedules while identifying potential challenges and risks.

Communicate the value of Signature Success and ensure all collaborators understand this value to encourage ongoing renewals.

Act as a customer advocate during the triage and resolution of high-severity cases to facilitate timely issue resolution.

The CSM may be required to travel occasionally to customer sites and may need to be available for after-hours or weekend support based on customer needs.

Minimum Requirements

At least 8 years of experience in one or more of the following areas: Technical Customer Success, SaaS platform utilization, project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture.

Familiarity with Tableau products or competing platforms (e.g., Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo, etc.) is essential.

Exceptional communication and presentation skills, with a proven ability to influence effectively at all organizational levels, including executive and C-level.

Skills in analyzing technical concepts and translating them into business terms, as well as mapping business requirements to technical features.

Ability to articulate complex technical concepts in business-friendly language to customers and convey customer needs to internal partners.
Knowledge of software development processes and design methodologies.
Experience leading cross-functional teams to address customer needs or project resolutions.

Preferred Requirements

Salesforce product certifications are advantageous (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant).

Understanding of Salesforce products, features, capabilities, best practices, and deployment strategies.

Experience working with enterprise-level clients.


Note:
This role offers flexibility in office attendance, with an expectation of being in-office 2 days a week when local to an office.
Our Investment In You

We provide world-class enablement and on-demand training opportunities.

Gain exposure to executive thought leaders who are passionate about our values.

Enjoy a clear path to promotion with accelerated leadership development programs.

Benefit from weekly 1:1 coaching sessions with your leadership.

Participate in our Fast Ramp mentorship program and week-long product bootcamp.

Engage in Sandler Sales Training and volunteer opportunities.

Learn about our 1:1:1 model, which emphasizes community giving. Our commitment to philanthropy has positioned us and our Trailblazer community as leaders in culture and innovation.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

For Washington-based roles, the base salary hiring range for this position is $128,300 to $176,500. Compensation will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

More details about our company benefits can be found at the following link:


#J-18808-Ljbffr