Customer Service Representative

4 days ago


Menomonee Falls, Wisconsin, United States Horicon Bank Full time
Job Overview

Horicon Bank is seeking a qualified Universal Teller to join our team in Menomonee Falls, Wisconsin. As a full-time employee, you will be responsible for providing exceptional customer service and handling financial transactions with ease. Our ideal candidate possesses strong communication skills, basic mathematical abilities, and experience in cash handling and customer service.

About the Role

The Universal Teller role offers a competitive salary of $45,000 - $60,000 per year, depending on experience. We provide a comprehensive benefits package, including paid time off, an Employee Stock Ownership Plan (ESOP), and opportunities for career growth and development.

Key Responsibilities

As a Universal Teller, your duties will include:
  • Welcoming customers and providing valuable assistance with their banking needs.
  • Accepting and processing deposits, withdrawals, transfers, night drop and mail deposits, cash checks, and loan and credit card payments.
  • Selling cashier's checks and accurately balancing a teller cash drawer.
  • Maintaining the vault, ATM/ITM, and coin machines according to established bank procedures while meeting audit requirements.


Requirements

To be successful as a Universal Teller, you must have:
  • A high school diploma or equivalent.
  • Basic mathematical skills.
  • Previous experience in cash handling and customer service is preferred.


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