Program Delivery Quality Assurance Specialist
5 days ago
The National Safety Council is seeking a highly skilled Program Delivery Quality Assurance Specialist to join our team in promoting workplace safety and preventing injuries and deaths.
Key Responsibilities:- Conduct quality assurance monitoring of instructor activities in driver safety courses across the state, ensuring compliance with regulatory requirements and program standards.
- Observe and document instructor performance, providing written reports to management on any infractions or areas for improvement.
- Attend various NSC driver safety courses, participating as a class attendee and maintaining an unassuming role while observing instructor activities.
- Develop and maintain knowledge of driver safety course delivery expectations, program administrative guides, and regulatory requirements.
- Collaborate with management to implement improvements and ensure program compliance.
- Excellent written and verbal communication skills.
- Ability to work independently and make decisions with minimal supervision.
- High school diploma or equivalent required.
- Proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
- At least 2 years of relevant customer service or call center experience preferred.
- Ability to travel within the state and have reliable transportation.
- Competitive hourly rate of $35/hour.
- At least 20 PTO days accrued in the first year and 11 paid holidays.
- Flexible work arrangements and comprehensive benefits package, including medical, dental, vision, and life insurance.
- 403(b) and Roth 403(b) retirement plans with employer match up to 6%.
- Reimbursable training and professional development opportunities.
The National Safety Council is a leading nonprofit safety advocate dedicated to eliminating preventable injuries and deaths. We promote a culture of safety and well-being, and we're committed to creating a diverse, inclusive, and equitable work environment.
We believe that everyone deserves to feel safe and supported in their workplace and community. Join us in our mission to save lives and prevent injuries, and discover a career that makes a real difference.
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