Front Desk Associate

4 weeks ago


Huntington, West Virginia, United States Shaner Hotel Group Full time
About the Role

We are seeking a highly skilled and dedicated Front Desk Agent to join our team at Doubletree by Hilton Huntington. As a key member of our hospitality team, you will be responsible for providing exceptional guest services, ensuring a smooth and efficient check-in/check-out process, and handling guest complaints in a professional and courteous manner.

Responsibilities
  • Process all guest arrivals and departures according to established hotel procedures.
  • Handle guest complaints and resolve issues in a timely and satisfactory manner.
  • Provide information and services to guests, including room assignments, amenities, and local attractions.
  • Process all payments and handle cash transactions accurately and efficiently.
Requirements
  • A high school diploma or equivalent is required.
  • Minimum one year of customer service experience, preferably in a hotel setting.
  • Excellent communication and interpersonal skills are essential.
  • Ability to work a flexible schedule, including weekends and holidays.

Salary: $30,000 - $40,000 per year, depending on experience.



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