Electrical Sales Specialist

4 weeks ago

Fort Worth, Texas, United States Sonepar Full time

Job Summary

The Lead Will Call Associate will be responsible for servicing walk-in and phone-in customers at the counter showroom by selling electrical/utility supplies and solutions, processing orders from customers, and utilizing all required company policies, procedures, and systems in an efficient manner.

Key Responsibilities

  • Greet customers on the sales floor and provide excellent customer service.
  • Delegate Will Call responsibilities and tasks to Warehouse Material Handlers.
  • Handle customer complaints and issues in a professional and diplomatic manner.
  • Provide support by recommending additional products related to customer needs.
  • Acquire and utilize personal technical knowledge of general and specialty electrical products to assist customers and other company personnel.
  • Identify and use appropriate company and/or customer pricing systems.
  • Receive payment or obtain credit authorization.
  • Requisition merchandise from the stockroom and/or withdraw for immediate delivery, delayed customer pick-up.
  • Load, unload, and move materials within or near the work site.
  • Move materials from storage or work sites to designated areas per Sales Ticket.
  • Package merchandise for shipment by common carrier.
  • Attach identifying tags or labels to materials or mark information on cases, bales, or other containers.
  • Operate material handling equipment such as forklifts, pallet jacks, hand trucks, or dollies to move stock or reorganize storage.

Requirements

  • Ability to prepare electronic reports, business correspondence, and procedure manuals.
  • Ability to effectively present information related to products and shipments, and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to communicate positively and productively with fellow team members in a high-urgency environment.
  • Ability to calculate figures and amounts such as expected quantities, pricing, and percentages.
  • Ability to interpret a variety of instructions furnished in written, verbal, electronic, diagram, or schedule form.
  • Ability to utilize basic computer functions with Microsoft Windows, Office, and various software programs.
  • Knowledge of safety practices and ability to operate powered equipment such as forklifts and pallet jacks.

Preferred Qualifications

  • High School diploma or General Education Degree (GED), one to two years desired from a two-year college; and one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

  • While performing the duties of this job, the employee is frequently required to stand.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

Sonepar offers a competitive benefits package, including 401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

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