Operational Expert

2 weeks ago


Santa Fe Springs, California, United States McDonald's Full time
Job Summary

We are seeking a highly skilled and motivated Shift Lead to join our team at McDonald's. As a Shift Lead, you will be responsible for overseeing the productivity of Team Members on every shift you work.


Key Responsibilities

  • Provide all Customers with quick and friendly service
  • Work together as a team, delegating to Team Members to complete tasks and assignments to ensure continuity of service
  • Work under pressure and at a fast pace
  • Take initiative
  • Comply with all Company policies
  • Complete Daily Food Safety checklist and Procedures & Policies
  • Set Targets every shift that meet company expectations
  • Address customer complaints promptly and use Customer Recovery when appropriate
  • Troubleshoot Tech & Equipment issues as conditions arise
  • Digital Ambassador that helps assist customers when using mobile ordering, McDelivery, & Kiosks
  • Drive Customer insight via VOICE survey responses
  • Train Team Members and help drive new products roll outs
  • Consistently coach safety procedures & reports any customers & employees incidents
  • Maintain quality control by providing golden standard products
  • Cash handling procedures are executed daily
  • Ensures planned maintenance & daily maintenance tasks are being completed

Requirements

  • Available to work weekends (Friday, Saturday, Sunday) and holidays
  • Ability to multitask
  • Work on their feet for several hours at a time
  • The ability to report to work at the prescribed time for each scheduled shift and to fulfill the job requirements for the duration of the shift or until relieved of all duties by a direct next Lead
  • The ability to interact productively with co-workers
  • The ability to understand and follow posted work rules and procedures
  • The ability to receive constructive criticism in a professional manner

Benefits

  • Free meals per shift are provided
  • Eligilble to earn up to 40 hours in Sick Pay a year, after 90 days worked
  • Eligible to earn up to 40 hours in Vacation Pay a year, after 1 year worked
  • National Employee Discount via McDonalds App 30% at all participating McDonalds
  • Free uniforms (shirts, nametags, & apron) request as needed
  • Tuition Assistance up to $3,000 yearly/or English Under the Arches eligible if *You work a minimum of 15 hours per week, and in good standing
  • McDPerks Discounts Rewards Program

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.


Accommodation

Please contact the restaurant you are applying to request accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


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