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Customer Service Liaison

2 months ago

Grafton, Wisconsin, United States CORE Consulting Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at CORE Consulting. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing orders, and resolving customer issues in a timely and professional manner.", "Key Responsibilities": "
  • Manage customer communication, including email and phone interactions
  • Process and track customer purchase orders in our ERP system
  • Import and manage EDI or manual order demands for all customers
  • Monitor shipment dates and expedite as needed, communicating with customers regarding changes or delays
  • Act as a liaison between departments to address and resolve customer issues effectively
  • Update customer price changes quarterly and annually
  • Participate in audits and maintain documentation for IATF and ISO 9001:2015 compliance
  • Provide support to outside sales reps as needed
  • Participate in improvement teams and complete special projects as assigned
", "Requirements": "
  • High school diploma or equivalent required
  • Minimum 2 years customer service experience
  • Mfg. experience required
  • EDI experience a plus
", "Working Conditions": "

This is a full-time position that requires the ability to work in a fast-paced environment and maintain effective working relationships with coworkers. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to operate Windows and/or Apple-based computers and working knowledge of typical office programs.

", "Training Requirements": "

Training requirements as applicable to the Quality Management System and Environmental Management System.

", "Language": "en-US"}