Medical Triage Coordinator

2 days ago


Berkeley, California, United States LifeLong Medical Care Full time
LifeLong Medical Care Overview

Lifelong Medical Care is a leading Federally Qualified Health Center (FQHC) providing innovative healthcare and social services to diverse patient communities. Our health home is a dynamic place to work, practice, and grow.

We have over 15 primary care health centers delivering integrated services including psychosocial referrals, chronic disease management, dental care, health education, home visits, and more. Our commitment to serving the underserved is reflected in our dedication to excellence and compassion.

About the Role

This full-time position offers excellent benefits, including medical, dental, vision coverage for dependents and domestic partners. You will receive generous leave benefits, Flexible Spending Accounts, and a 403(b) retirement savings plan.

The estimated annual salary for this role is $40,320 - $42,240 based on a 20-21 hour wage of $20-$21 per hour. This compensation package reflects the importance of your contributions to our team's success.

Key Responsibilities

As a Triage Assistant, you will function as a liaison between the clinic's Triage department and LifeLong Medical Care Call Center. Your duties will include retrieving, prioritizing, and updating all incoming messages for Triage, alerting RNs to urgent messages, assisting walk-in patients with medication refill issues, initiating paperwork processes requiring clinical input from providers, submitting EDD claims on behalf of providers signed up for online EDD, scheduling urgent and follow-up appointments in EPIC, collaborating with the Medication Program Coordinator to support Contra Costa Cares and other uninsured patients, and analyzing the triage system to identify problems and suggest workflow improvements.

You will also coordinate daily with triage RNs to identify needs, provide clerical and administrative support for the triage staff, and perform other duties assigned by your supervisor.

Required Skills and Qualifications

To excel in this role, you should possess strong organizational, administrative, multi-tasking, prioritization, and problem-solving skills. A high school diploma or GED, along with one year of experience working in a healthcare setting or relevant college coursework, are essential. Proficiency in Microsoft Office, particularly Word, Excel, Outlook, and Internet usage, is also required. Bonus points if you have an associate's degree or higher in a related field, prior experience in community health, or expertise in electronic health records (EHRs).

Benefits

In addition to competitive compensation, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage. Ten paid holidays, Flexible Spending Accounts, and a 403(b) retirement savings plan will contribute to your overall job satisfaction. As a member of SEIU-UHW, you will participate in a collective bargaining agreement that sets salaries and benefits. To be eligible for this position, you must remain a member in good standing of SEIU-UHW, as defined by the CBA.

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