Operations Director

2 weeks ago


Gastonia, North Carolina, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a highly skilled Operations Manager to lead our store's operational processes and deliver exceptional customer experiences. As a key member of our leadership team, you will be responsible for managing inventory, visual merchandising, and shrink and safety programs, while also developing and coaching a high-performing team.

Key Responsibilities
  • Assist the Store Manager in planning and executing store workload, ensuring timely and efficient completion of tasks.
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and regulations.
  • Support and participate in truck unloading and stocking processes, ensuring truck standards are met and completed within budget.
  • Manage and execute inventory management processes, including receiving, stocking, and maintaining inventory levels.
  • Develop and implement visual merchandising standards, ensuring a visually appealing store environment.
  • Manage and execute merchandise operations, including receiving, stocking, and maintaining merchandise levels.
  • Develop and implement shrink and safety programs, ensuring a safe and secure store environment.
  • Train, observe, and coach team members to achieve results, participate in performance management, and support talent development.
  • Interact with customers in a positive and respectful manner, providing solutions to their needs.
Requirements
  • 2+ years of retail management experience, preferably in a leadership role.
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
  • Strong communication and leadership skills, with the ability to motivate and develop a high-performing team.
  • Ability to work a flexible schedule, including nights, weekends, and early mornings.
What We Offer

Michaels Stores offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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