Vision Services Site Supervisor
3 weeks ago
As a Vision Services Site Supervisor at Kaiser Permanente, you will be responsible for the complete operation of our Optix Vision Center site(s) as assigned. This role may also involve administrative oversight of the assigned Optometry Department. You will work with various levels of optical staff, management, and other departments/functions as necessary to ensure quality member care, service, and achieve optimal sales. As a role model of professionalism, ethical behavior, and effective decision making, you will be expected to act at all times.
Essential Responsibilities:
• Customer Service: Greet members when they enter the department and ensure their concerns are solved effectively and promptly.
• Staff Training: Train staff to provide quality customer service and supervise their performance.
• Task Delegation: Delegate tasks and follow up to ensure task completion.
• Performance Observation: Observe and provide feedback on staff performance and motivate them to perform at a high level.
• Staff Development: Promote and encourage staff development through formal training programs and provide both informal and formal job performance-based feedback.
• Business Management: Maintain profitability through research, report analysis, identifying trends, defining problems, and developing appropriate responses.
• Reporting: Complete reports accurately and on time and use reports to make effective decisions that ensure high care and service levels and drive optical sales.
• Planning: Work with relevant parties to anticipate problems and plan for upcoming events and set objectives to ensure they are met.
• Hiring: Use established procedures to hire staff and work with relevant parties to anticipate problems and plan for upcoming events.
Basic Qualifications:
• Experience: Minimum two (2) years relevant work experience with proven success and track record in increasing sales, driving profits, and meeting performance objectives.
• Education: Associates degree required, or two (2) years of experience in a directly related field.
• License, Certification, Registration: N/A.
Additional Requirements:
• Ability to lift or handle material or equipment of moderate weight (5-20 pounds).
• Ability to work in a Labor/Management Partnership environment.
Preferred Qualifications:
• Supervisory experience preferred.
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