Quality Resident Liaison

3 weeks ago

Chillicothe, Ohio, United States TRIGO Global Quality Solutions Full time
Job Title: Quality Resident Liaison/Automotive Representative

TRIGO Global Quality Solutions is seeking a highly skilled Quality Resident Liaison/Automotive Representative to join our team.

Job Summary

We are looking for a professional with strong mechanical skills, excellent communication skills, and a strong ability to work with customers to ensure their satisfaction. The successful candidate will be responsible for building a tight and solid professional relationship with customers, ensuring customer satisfaction, and promoting contracted customer's reputation.

Key Responsibilities
  • Ensure customer satisfaction through technical support, quality issue resolution, and promotion of contracted customer's reputation.
  • Build a tight and solid professional relationship with customers at plant level.
  • Be identified as the contracted customer's representative, qualified to deal with customer production issues.
  • Ensure an open and straight communication line between OEM and the contracted customer.
  • Suggest improvements to both OEM and contracted customer.
  • Immediately analyze problems at OEM's facility to find the proper solution and inform affected production plants to take appropriate corrective actions.
  • Provide continuous feedback to the customer about the status and evolution of existing claims.
  • Participate in customer meetings, as required.
  • Seek continuous feedback from customers about our product and service.
  • Audit regularly how the customer handles our products.
  • Keep himself/herself trained and updated on technical and quality-related specifics and business topics.
  • Be aware of and transmit to his/her TRIGO Resident Liaison Manager any project or initiative taken by our competitors.
  • Report on a regular basis to the dedicated contracted partner's team or contact partner.
  • Participate in prototype, pre-serial builds, or line trials, launch support, and engineering changes at Customer as needed.
  • Reports to the TRIGO Country Resident Manager internally and to the defined contacts externally.
  • Involvement in customer requirements concerning technical changes, technical support of the customer.
  • Representation of contracted partner and the interest of the customer.
  • Coordinate repair and/or sorting activities on site.
Requirements
  • Strong mechanical skills.
  • Excellent communication skills, both written and verbal.
  • Strong in process and process controls.
  • Identify and implement standardized work.
  • Process and product audits experience.
  • Shipping and receiving knowledge.
  • Strong personality able to give direction and lead teams.
  • Sequencing and of automotive parts (preferred).
  • Tier 1 experience (preferred).
Personal Qualities
  • Ability to deal with pressure and ambiguous situations.
  • Eager to take on new challenges and responsibilities.
  • Self-motivated/Self-Starter.
  • Strong integrity, used to act as company's rep.
  • Able to build a long-term win-win pattern with client.
  • Communication a plus with excellent problem-solving and customer relationship skills.
  • Ability to be/work on call at any time.
About TRIGO Global Quality Solutions

TRIGO Global Quality Solutions is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting, and training.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expressions of interest; however, only those candidates invited for an interview will be contacted.

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