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Customer Service Representative

2 months ago

Miami, Florida, United States FirstService Residential Full time

Job Overview:

As a Front Desk Associate at FirstService Residential, you'll be responsible for providing exceptional customer service and support to our residents. This role requires strong communication, problem-solving, and time management skills. You'll be the first point of contact for residents, guests, and service providers, and will be responsible for ensuring a smooth and efficient experience.

Your Responsibilities:

  • Customer Service: Provide exceptional customer service to residents, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Communication: Communicate effectively with residents, guests, and service providers, both verbally and in writing.
  • Problem-Solving: Identify and resolve problems in a proactive and efficient manner, ensuring minimal disruption to residents.
  • Time Management: Manage your time effectively to ensure that all tasks are completed to a high standard and to deadlines.
  • Emergency Response: Respond to emergency situations in a timely and efficient manner, following established procedures and protocols.
  • Security: Monitor and control access to the building, ensuring that only authorized individuals have access.
  • Logistics: Maintain accurate records and logs, including daily activity reports and resident information.
  • Teamwork: Work collaboratively with other team members to achieve common goals and objectives.

Requirements:

  • Education: High school diploma or equivalent required; college-level courses in business or hospitality preferred.
  • Experience: Two to three years of business experience preferred.
  • Skills: Strong customer service, communication, and problem-solving skills required. Computer literacy and proficiency in software applications preferred.
  • Physical Requirements: Ability to lift 30-50 pounds; work in an upright standing or sitting position for long periods of time; handle, finger, grasp, and lift objects and packages; reach with hands and arms; communicate, receive, and exchange ideas and information by means of the spoken and written word.

What We Offer:

As a full-time exempt associate, you will be eligible for comprehensive benefits, including medical, dental, and vision insurance, as well as a 401(k) plan with company match. You will also be eligible for time off benefits and paid holidays. Occasional travel may be required to attend training and other company functions.

Compensation: $17.00 hourly