Service Renewal Specialist

2 weeks ago

Nashua, New Hampshire, United States Arista Networks Full time
Job Title: Service Renewal Specialist

Arista Networks is seeking a highly skilled Service Renewal Specialist to join our Sales Operations Team. As a key member of our team, you will be responsible for driving renewal revenues in a fast-paced Cloud computing environment while providing a superior customer experience.

Key Responsibilities:
  • Ensure all Installed Base records are correct and up-to-date, working closely with Sales Reps, Customers, and Partners on reconciliations.
  • Proactively prepare renewal quotes to ensure customers have the opportunity to renew before their support expires, collaborating with Sales Reps and Customers to understand their requirements.
  • Respond timely to queries relating to support, renewals, and Installed Base queries.
  • Follow-up on customer-related issues, including processing RMA requests and updating the Installed Base and Service Contract to correct errors.
  • Develop and maintain an understanding of the channel sales model, direct sales model, and partner effectively with Distributors and Resellers.
  • Clearly understand all product offerings, subscription, and renewal licensing models, entering orders every quarter to stay up-to-date with Order Management.
  • Process purchase orders received from Arista's partners and end-customers, producing commensurate Arista Sales Orders.
  • Update SFDC and assist Sales Management.
  • Perform other duties/projects as required, particularly to help achieve SOX compliance and meet the sales operations team SLA.
Requirements:
  • Previous experience in sales, specifically software maintenance renewals & orders management, preferred: 5+ years.
  • Must have attention to detail and ability to follow-up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.
  • Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
  • Excellent oral and written communication skills and strong computer proficiency. Additional languages would be an advantage but are not a requirement.
  • Knowledge and ability to forecast maintenance bookings and a strong desire and willingness to learn.
  • Strong working knowledge of Microsoft Office applications and previous experience of Salesforce or Netsuite is desired.
  • Ability to review and interpret contractual terms and conditions.
  • Must have demonstrated ability to work independently as well as in a team environment; proactively helping colleagues on the Sales Operations Team.
  • Must possess excellent customer service skills with an orientation towards helping customers.
  • Must thrive in a results-driven environment.

Arista Networks is an equal opportunity employer. We make all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other factor determined to be unlawful under applicable federal, state, or local law. All your information will be kept confidential according to EEO guidelines.

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