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Financial Systems Support Specialist

2 months ago

Alpha, United States The Greentree Group Full time
About The Greentree Group

The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what's possible.

We are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.

We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career.

About The Opportunity

As a Financial Systems Support Analyst, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals at Wright-Patterson Air Force Base, Dayton, OH. Your role will be critical in providing functional financial management support to our Customer.

Join us and be part of our mission to make a difference.

Responsibilities
  • Create and maintain system user access requests.
  • Troubleshoot user problems within finance and management information systems.
  • Use ITSM ticketing software to manage customer inquiries.
  • Work with internal teams to research and resolve system issues.
  • Guide end-users through system job aids and reference materials.
Minimum Qualifications
  • Bachelor's degree related field or 5 years of experience.
  • Customer Service Help Desk Experience.
  • Ability to provide subject matter support in multiple environments through management and maintenance of Roles, Responsibilities and User Accounts.
  • Demonstrated experience with training users on systems, troubleshooting and tracking problems and/or trouble tickets.
  • Ability to work accurately and meet deadlines independently, as well as part of a team.
  • Excellent customer service, interpersonal, and communication skills (both written and verbal).
  • Excellent organizational, time management and problem-solving skills.
  • Ability to work accurately and meet deadlines independently, as well as part of a team.
  • Candidates must be U.S. Citizens and can obtain a favorable National Agency Check Investigation (NACI) clearance.
Desired Qualifications
  • Considerable working knowledge and ability to provide functional system support for Air Force financial management systems.
  • Knowledge of ServiceNow ITSM software.
  • Air Force Financial Management system experience [Systems include: Automated Funds Management (AFM), Commanders' Resource Integration System (CRIS), Defense Enterprise Accounting Management System (DEAMS), Job Order Cost Accounting System (JOCAS II), LeaveWeb, and/or FMSuite].
Benefits

We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.

Some of our benefits include:

  • 100% paid employee medical premium on the High Deductible Health Plan (HDHP).
  • Basic Life Insurance and AD&D.
  • Short-Term Disability (STD).
  • Long-Term Disability (LTD).
  • Health Reimbursement Account (HRA).
  • 401(k) Match.
  • Job-Related Certifications.
  • Training Programs.

We also offer elected benefits, including medical, dental, vision, HSA, FSA, voluntary term life, and 401(k) (Roth and Pretax available).

Additionally, we offer time off, flexible schedules, holidays, and paid parental leave to promote work-life balance.

We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs.