Customer Service Representative

1 day ago


Tustin California, United States Tustin Toyota Full time
Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at Tustin Toyota. As a key member of our front office staff, you will be responsible for providing exceptional customer service, handling phone calls, and performing various administrative tasks.

Key Responsibilities
  • Answering Phone Calls: Respond to all incoming calls in a timely and professional manner, ensuring that customers receive a pleasant first impression of our dealership.
  • Directing Calls: Route calls to the appropriate department or employee, ensuring that customers receive the assistance they need.
  • Message Taking: Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
  • Customer Support: Address customer concerns and issues, escalating them as needed to ensure customer satisfaction.
  • Clerical Tasks: Assist with scheduling appointments, maintaining records, sending bills, and performing other administrative duties as assigned.
  • Confidentiality: Maintain the confidentiality of company and customer information at all times.
Requirements
  • High School Diploma or GED: Required
  • Previous Retail and/or Customer Service Experience: Preferred
  • Automotive Dealership Experience: A plus
  • Service or Hospitality Industries Experience: A plus
  • Basic Computer and Microsoft Office Skills: Required
  • Excellent Communication and Customer Service Skills: Essential
  • Strong Organization and Time Management Skills: Required
  • Professional Appearance and Work Ethic: Essential


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