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1 day ago
We are seeking a highly skilled and customer-focused Receptionist to join our team at Tustin Toyota. As a key member of our front office staff, you will be responsible for providing exceptional customer service, handling phone calls, and performing various administrative tasks.
Key Responsibilities- Answering Phone Calls: Respond to all incoming calls in a timely and professional manner, ensuring that customers receive a pleasant first impression of our dealership.
- Directing Calls: Route calls to the appropriate department or employee, ensuring that customers receive the assistance they need.
- Message Taking: Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
- Customer Support: Address customer concerns and issues, escalating them as needed to ensure customer satisfaction.
- Clerical Tasks: Assist with scheduling appointments, maintaining records, sending bills, and performing other administrative duties as assigned.
- Confidentiality: Maintain the confidentiality of company and customer information at all times.
- High School Diploma or GED: Required
- Previous Retail and/or Customer Service Experience: Preferred
- Automotive Dealership Experience: A plus
- Service or Hospitality Industries Experience: A plus
- Basic Computer and Microsoft Office Skills: Required
- Excellent Communication and Customer Service Skills: Essential
- Strong Organization and Time Management Skills: Required
- Professional Appearance and Work Ethic: Essential
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