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Customer Service Associate
2 months ago
About AtWork Personnel
We are a leading staffing agency with over 50 years of experience in providing top-notch talent to various industries.
Job Summary
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service, managing orders, and resolving customer concerns.
Key Responsibilities
- Supply product pricing, availability, and lead times within predefined criteria.
- Manage national and/or international accounts.
- Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
- Manage order changes, adjustments, cancellations, credits, and return authorizations.
- Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
- Assist and resolve customer concerns and resolve.
- Assist Shipping and Logistics teams with domestic and international order fulfillment.
- Assist with additional duties provided by manager.
Requirements
- High school diploma
- Some college preferred but not required.
- 2+ years of relevant work experience.
- Familiar with data entry and ERP systems (Navision/MS Dynamics preferred)
- 40+ WPM and data entry skills
- Detail oriented
- Strong written and verbal communication skills
