E-Commerce Operations Specialist

5 days ago

Madison, Wisconsin, United States Temperature Systems Full time
About the Role:

The E-Commerce Analyst will oversee the day-to-day operations of our e-commerce platform, ensuring seamless performance, product accuracy, and customer satisfaction. This role will be responsible for optimizing the user experience, coordinating with internal and external stakeholders, and implementing strategies to increase online customer spend.

Key Responsibilities:

Manage and maintain the company's new SaaS e-commerce platform, ensuring optimal functionality, uptime, and user experience.
Monitor platform performance, troubleshooting issues in real-time to minimize disruptions.
Liaise with third-party SaaS vendors, payment processors, shipping partners, and other external service providers.
Coordinate with internal teams as well as external providers to integrate necessary system updates, patches, enhancements, and the functionality of all third-party tools and plugins.
Oversee product listings, descriptions, pricing, and images on the e-commerce site; ensuring all content is accurate, up-to-date, and aligned with marketing initiatives.
Analyze customer behavior and feedback to identify opportunities for improving the e-commerce user experience and boosting product discoverability and search engine rankings.
Partner with marketing and sales teams to develop and execute campaigns, promotions, and pricing strategies.
Implement personalized and targeted online experiences for B2B and B2C customers.
Track and analyze key performance metrics (KPIs) such as traffic, conversion rates, customer retention, and revenue growth, as well as recommendations for platform improvements.
Provide training to internal staff on the use of the e-commerce platform, including new features and functionality, and act as point of contact for internal staff issues or questions.

Requirements:

Bachelor's degree in marketing, business, IT, or related field.
3+ years of experience managing e-commerce platforms, preferably in a B2B or B2C environment.
Strong understanding of SaaS-based e-commerce solutions and their functionality.
Proficiency with e-commerce platforms (e.g., Magento, Shopify, BigCommerce) and integrations with ERP/CRM systems.
Experience with web analytics tools (e.g., Google Analytics) and a deep understanding of SEO and SEM best practices.
Experience in working with cross-functional teams (IT, marketing, sales, operations) and external vendors.
Experience working in the distribution or logistics industry.
Knowledge of digital marketing tools, automation, and customer engagement strategies.
Experience with product information management (PIM) systems.
Understanding of e-commerce compliance regulations and security best practices.

About Temperature Systems:

We are a 100% employee-owned company through an Employee Stock Ownership Program (ESOP). Our greatest asset is our family of well-trained and talented employees who are also owners of the company. We pride ourselves on being customer-focused, fostering ownership thinking, respecting others, and continuously evolving. We believe in creating a supportive work environment where these core values are at the heart of everything we do. If you share these values, you'll thrive with TSI.

What We Offer:

100% Employee-owned
Growth and leadership opportunities with a responsive and family-like culture
Advance your career through our tuition reimbursement program
Great company culture and employee events
Paid vacations and holidays
Competitive Pay & Benefits
Hybrid work schedule possibilities with successful performance
TSI's service area covers northern Illinois, eastern Iowa, and the U.P. of Michigan with distribution centers based in Madison and Green Bay.

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