Hotel Guest Services Associate

3 days ago


Junction City, Kentucky, United States Comfort Inn & Suites Full time
Job Description

We are seeking a Hotel Guest Services Associate to join our team at Comfort Inn & Suites. The ideal candidate will have previous experience in customer service, front desk service, or other related fields.

Responsibilities:

  • Register and assign rooms to guests with attention to detail and excellent communication skills.
  • Confirm phone and online reservations in a timely manner to ensure seamless guest experiences.
  • Respond to guest needs, requests, and complaints in a professional and courteous manner.
  • Collect payment from departing guests accurately and efficiently.
  • Keep records of occupied rooms and guests up-to-date to maintain high levels of organization.
  • Communicate pertinent guest information to designated departments effectively.

Salary: $18-$22 per hour, depending on experience.

This is a variable shift position, requiring the ability to work effectively in a fast-paced environment. Previous hotel experience is an advantage but not mandatory.

As a Hotel Guest Services Associate, you will be required to stand for long periods, walk extensively within the hotel, and occasionally lift 20-30lbs of weight. You should also be able to read, write, and speak English effectively, and having knowledge of other languages is an added advantage.



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