Customer Service Associate

3 weeks ago


Calvert City, Kentucky, United States Jackson Hewitt Full time

Customer Service Associate

We are seeking a highly skilled individual to provide exceptional support to clients via phone and other communication channels.

Key Responsibilities:

  • Respond to client inquiries in a timely and efficient manner, providing accurate information and solutions to their needs.
  • Take ownership of customer issues, researching and resolving them in a professional and courteous manner.
  • Diligently document customer records and cases, ensuring accurate and up-to-date information.
  • Utilize software, databases, scripts, and tools to effectively manage customer interactions and resolve issues.

Requirements: To succeed in this role, you must have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You should also be proficient in using various software applications and tools.

Estimated Salary: $50,000 - $70,000 per year, based on location and experience.



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