Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Outreach and Enrollment. In this role, you will be responsible for providing exceptional customer service to New York Medicaid recipients, assisting them with enrollment and outreach services, and promoting public health programs.
Key Responsibilities:
- Conduct face-to-face and/or virtual outreach and enrollment services, including education on managed care options and public health programs.
- Assist clients with the enrollment/disenrollment process and provide support with plan enrollment.
- Interface with HRA or LDSS county staff and maintain professional and positive relationships with all HRA, LDSS staff, community groups, and clients.
- Maintain updated knowledge of the New York Medicaid Choice Project and provide expertise to customers.
Requirements:
- Prior work experience in customer service, data entry, and/or processing.
- Willingness to provide site coverage of neighboring sites and flexibility to work in a dynamic environment.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Knowledge of population served and ability to communicate effectively with diverse groups.
What We Offer:
- A supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to make a positive impact on the lives of others and contribute to the success of our organization.
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