Data Services Technician

1 week ago


Pine Bluffs, Wyoming, United States Range Full time
Job Summary

As a Data Services Technician at Range, you will be responsible for the installation and maintenance of telecommunications services, cabling, customer premise equipment, field equipment, and terminals. You will troubleshoot, isolate, and perform repairs on defective equipment in the network. Your responsibilities will also include performing installation and maintenance functions, IT services, battery testing, and assisting with non-regulated equipment. You will coordinate with other departments on service installations and updates changes for company records. You will document and complete project-related forms on all installations and repair services rendered. You will monitor alarm systems to maintain equipment and communicate updates, changes, or problems to key contacts and impacted customers.

Key Responsibilities
  • Install and transfer services for voice, data, special circuits, Ethernet, and other non-regulated services offered by Range.
  • Review staking sheets or maps to install services as designed by Network Engineers.
  • Perform work with appropriate tools and hardware to meet all applicable codes and safety requirements.
  • Install, repair, and maintain copper or fiber cables in an aerial or buried application and terminate cables using industry standards.
  • Install subscriber carrier systems, including digital, analog, and next-generation carrier systems.
  • Repair and maintain plant equipment, including performing repairs on defective buried cables and excavating existing copper or fiber cables as required.
  • Coordinate with other technical personnel to diagnose or identify and locate defective equipment.
  • Perform repairs in access/transport carrier systems and other department-related equipment using specialized test equipment.
  • Utilize copper and fiber testing equipment to analyze and identify areas needing upgrades or repairs.
  • Battery testing and maintenance in data centers, communication shelters, and remote carrier systems.
  • Perform basic building maintenance and repairs, including HVAC systems and generators, and coordinate repairs with professional contractors as needed.
  • Paperwork and records: professionally complete all installation and repair-related forms and reports, file, and submit accordingly within assigned timeframes.
  • Communicate with other departments on service installations/repairs delivered and advise on necessary updates for billing, facility records, and other company files.
  • Install wireless equipment, including point-to-point wireless systems, wireless access points, security cameras, PBX equipment, and wiring for the equipment.
  • Monitor alarm systems to maintain equipment and communicate problems that affect company operations/services and impact customers.
Requirements
  • Successful completion of a High-School diploma program or GED curriculum/exam (12th grade equivalent) or any other state-recognized secondary education program.
  • A minimum of 2 years of work experience performing telecommunications data services-related functions.
  • A valid, state-issued, and insurable driver's license.
  • Preferred: completion of one or more of the following certifications: Class A CDL Tower Certification, Pole Certification, Technical School, a 2-year/associate degree (in Electronics, Telecommunications, Radio, and/or Construction).
Competencies and Knowledge
  • Information Technology-related knowledge: fundamental working knowledge of networking concepts, practices, and procedures and ability to apply in varied situations.
  • Analytical skills: advanced capability and skill with observing and assessing a situation and determining how to respond in a prompt and professional manner.
  • Project management skills: intermediate level, proficient with organizing the planning process, developing and directing detailed project schedules, including tasks, accountabilities, and deadlines.
  • Problem-solving: problems are varied, requiring analysis or interpretation of the situation, solved using knowledge and skills, and general standards and past practices.
  • Computer/technical skills: advanced level, proficient with PC-based systems, word processing, and data entry tools, creates moderate-to-complex documents, fundamental knowledge of programming, conducts intermediate-level systems analyses, and troubleshoots issues.
  • Administrative/general office equipment operation: efficiently use common office equipment (computer, digital camera, scanner, fax machine, copier, phone).
  • Equipment operation: intermediate skills with operation of hand tools, industry equipment, and materials, and testing equipment and systems to troubleshoot and perform repairs and installations.
  • Oral comprehension and expression: the ability to listen/understand information/ideas presented through spoken words and sentences, paired with the ability to communicate information/ideas in speaking so others will understand.
  • Written comprehension and expression: the ability to read/understand information/ideas presented through written/typed words/sentences, paired with the ability to communicate information/ideas in writing so others will understand.
  • Time management: requires the ability to use one's work time effectively and productively.
  • Customer and personal relations: working knowledge of principles and processes for providing customer and personal relations, including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
  • Decision making: decisions may affect a work unit or area within a department, may contribute to business and operational decisions that affect the department.
  • Attention to detail: successful performance requires being careful about detail and thorough in completing work tasks.
  • Teamwork and cooperation: successful performance in this role requires being pleasant with others on the job and displaying a good-natured, cooperative attitude, develop and maintain relationships to enhance workflow and work quality, persuade, gain cooperation, and acceptance of ideas or collaborate on significant projects.
  • Integrity: successful performance in this role requires being honest and ethical.
  • Independence of action: results are defined, and existing practices are used as guidelines to determine specific work methods and carry out work activities independently; supervisor/manager is available to resolve problems.
  • English language: this role requires proficient working knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.


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