Membership Director
3 weeks ago
The Springfield JCC is seeking a highly motivated and experienced Membership Director to lead our membership development and retention efforts. As a key member of our team, you will be responsible for maintaining and growing a quality membership base, developing sales plans and promotions, and managing the day-to-day activities of member recruitment and retention.
Key Responsibilities:
Develop and implement strategic approaches to new membership recruitment, retention, and outreach
Collaborate with departments to maximize member engagement through well-coordinated programs and services
Design, develop, and deliver membership initiatives to attract new members and mitigate attrition
Create surveys and feedback mechanisms to better determine community needs and expand interest in member services and programs
Stay up-to-date on industry trends to identify new markets and growth opportunities
Community Outreach:
Develop and expand relationships with organizations in the Jewish and greater community to enhance visibility of JCC membership, programs, and services
Build relationships with other JCCs to share best practices and create new opportunities for collaboration
Represent the agency at community meetings and events to promote our mission and key programming
Member Services Management:
Handle phone and email solicitations, provide facility tours, and follow up on prospective members
Manage the registration process of new members and maintain all membership records and files
Utilize membership management software to ensure data integrity and optimize the user experience
Requirements:
Bachelor's degree required; 5+ years of experience in marketing, sales, business, and/or customer service
Excellent written and verbal communication skills, including customer service and persuasive presentation abilities
Ability to think strategically and critically while being detailed and goal-oriented
Strong computer skills, including Microsoft Office, Google Suite, and membership management software
Working Conditions:
Available to work occasional nights and weekends, as needed
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