Hospitality Service Representative
2 weeks ago
At Troon Golf, we're seeking a skilled and friendly individual to join our team as a Host/Hostess. As a key member of our dining room team, you'll be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.
Responsibilities- Welcome guests with a warm and friendly greeting, escorting them to their assigned table
- Seat guests in station rotation, maintaining accurate guest lists and following check-in procedures
- Assign opening and closing side duties, supervising side work and ensuring completed set-ups before service staff departure
- Assist with side work and support service staff with bussing tables, taking cocktail orders, and other tasks as needed
- Maintain reservation books, take incoming calls, note reservations, and special requests from guests
- Stay up-to-date on all menu items, prices, and general service procedures
- Ensure high standards of appearance and cleanliness in all service areas
- Remain visible on the dining room floor and be easily accessible to guests, staff, and management
- Check tables before service to ensure proper settings
- Communicate guest requests and concerns to the department manager
- Incorporate safe work practices into job performance
- Regular and reliable attendance
- Perform other duties as required by supervisor
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to read and speak English may be required to perform the duties of the job
- Must complete Alcohol Awareness Training
- Knowledge of Microsoft Office applications
- Knowledge of point of sales (POS) system
- The employee often stands, walks, talks, and listens
- The employee must be able to lift up to 10 lbs. regularly
- While performing the required duties of this job, the employee is occasionally required to reach with arms and hands, use hands, taste, smell, climb, balance, stoop, kneel, crouch, or crawl
- Noise level is moderate
- Work extended hours during golf and holiday seasons
- Work weekends and holidays
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