Customer Service Ambassador

3 days ago


Rapid City, South Dakota, United States Rapid City Best Western Ramkota Hotel Full time

We are looking for a highly skilled Customer Service Ambassador to deliver exceptional experiences to our guests at Rapid City Best Western Ramkota Hotel. This is a fantastic opportunity for someone who enjoys interacting with people and takes pride in providing top-notch service.

The primary responsibility of a Customer Service Ambassador is to create a warm and welcoming environment for guests, exceeding their expectations and ensuring they have an enjoyable stay.

Apart from delivering excellent customer service, the successful candidate will also be responsible for checking in/out procedures, handling cash and credit card transactions, updating housekeeping room status, explaining hotel amenities, and responding promptly to guest inquiries or complaints.

This role requires a high school diploma or GED, one year of hospitality experience, customer service experience, and attention to detail. The ideal candidate should be flexible to work various shifts and able to handle cash and credit card procedures effectively.

In return for your hard work, you can expect a competitive salary of around $40,000 per year, plus benefits such as medical and dental insurance, PTO, 401(k) retirement savings plan, life insurance, disability insurance, hotel room discounts, and ongoing training and career development opportunities.

  • Friendly and approachable demeanor
  • Excellent communication skills
  • Ability to work under pressure


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