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Automotive Customer Service Specialist

2 months ago


Myrtle Beach, South Carolina, United States Beach Automotive Group Full time
Automotive Service Consultant

Key Responsibilities

  • Oversee service requests and ensure a smooth operation of the service area.
  • Deliver outstanding customer support and aim to create a lasting positive impression with each interaction.
  • Serve as a guide for all customer inquiries to ensure a hassle-free experience.
  • Coordinate technicians' schedules and allocate tasks efficiently.
  • Respond to customer questions regarding vehicle concerns, warranties, and repair processes.
  • Maintain high levels of Customer Satisfaction ratings.
  • Assist in diagnosing vehicle issues and manage warranty submissions.
  • Organize schedules for service department personnel and ensure adherence to company policies and standards.
  • Promote positive employee relations and work collaboratively with management on recruitment and disciplinary matters.

Required Qualifications

  • Strong leadership and organizational capabilities
  • Excellent time management skills
  • Exceptional communication abilities with a focus on customer service
  • Professional appearance and conduct
  • Proven history of success in service and sales
  • Demonstrated capacity to uphold high customer satisfaction levels
  • Self-driven and collaborative team player
  • Valid driver's license with a clean driving record