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Automotive Customer Service Specialist
2 months ago
Key Responsibilities
- Oversee service requests and ensure a smooth operation of the service area.
- Deliver outstanding customer support and aim to create a lasting positive impression with each interaction.
- Serve as a guide for all customer inquiries to ensure a hassle-free experience.
- Coordinate technicians' schedules and allocate tasks efficiently.
- Respond to customer questions regarding vehicle concerns, warranties, and repair processes.
- Maintain high levels of Customer Satisfaction ratings.
- Assist in diagnosing vehicle issues and manage warranty submissions.
- Organize schedules for service department personnel and ensure adherence to company policies and standards.
- Promote positive employee relations and work collaboratively with management on recruitment and disciplinary matters.
Required Qualifications
- Strong leadership and organizational capabilities
- Excellent time management skills
- Exceptional communication abilities with a focus on customer service
- Professional appearance and conduct
- Proven history of success in service and sales
- Demonstrated capacity to uphold high customer satisfaction levels
- Self-driven and collaborative team player
- Valid driver's license with a clean driving record