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Airport Operations Manager

2 months ago


Boston, Massachusetts, United States Hyannis Air Service Inc Full time
Position Overview

Opportunity: We are seeking a General Manager to oversee and enhance daily operations at our airport station. This role is pivotal in ensuring safety, security, and exceptional customer service while leading the Boston team.

Key Responsibilities:

  • Direct all facets of airline station management
  • Exhibit leadership by fostering a positive workplace culture, demonstrating integrity, valuing team members and customers, emphasizing professional growth, and nurturing an inclusive environment
  • Facilitate effective communication across departments and with management
  • Encourage staff development and career progression
  • Build and maintain constructive relationships with local airport authorities and agencies, as well as contracted carriers
  • Manage staffing levels and oversee budgetary considerations
  • Ensure compliance with training requirements for all employees
  • Engage in recruitment processes alongside HR
  • Conduct performance assessments and devise performance improvement plans
  • Guarantee high standards of customer service and operational efficiency
  • Attend corporate meetings as required
  • Perform additional responsibilities as assigned

Requirements:

  • Demonstrated experience in a supervisory or managerial capacity
  • Expertise in budgeting, interviewing, disciplinary actions, performance management, payroll, and scheduling
  • Experience in fostering and maintaining regulatory relationships within the airport sector
  • Capability to enforce established policies and procedures
  • Willingness to travel and work flexible hours, including weekends and special events
  • Strong communication skills, both written and verbal
  • Proficiency in Microsoft Word, Office, and Excel
  • Dedication to providing outstanding customer service and cultivating positive relationships
  • Ability to adapt to shifting priorities and work independently
  • Capacity to manage multiple tasks in a dynamic environment
  • Basic computer literacy
  • Valid driver's license as required for the role
  • Physical ability to lift up to 70 lbs.
  • Flexibility in work schedule, including nights, weekends, and holidays

About Us: At Hyannis Air Service Inc, we embody a commitment to excellence and customer satisfaction.