Universal Personal Banker

2 weeks ago

St Louis, Missouri, United States PNC Full time


Job Overview

Position SummaryAt PNC, our workforce is our most significant differentiator and competitive edge in the markets we operate. We are all committed to providing the best experience for our clients. As a Branch Sales and Service Associate I in a Universal Branch, you will enhance customer relationships through a structured sales approach. Your primary role will be as a personal banker, engaging clients in sales discussions to identify suitable financial solutions.

Key Responsibilities

  • Builds and expands the branch customer base through various proactive sales and service initiatives. Oversees the customer experience by pinpointing opportunities to enhance the customer's financial wellbeing. Collaborates with ecosystem partners to increase the customer's share of wallet. Positions PNC offerings to generate new revenue and foster customer loyalty.
  • Initiates proactive sales dialogues through internal and external interactions using a defined sales methodology, including outbound calls, service-to-sales transitions, teller interactions, appointment scheduling, and effective lobby engagement, ultimately enhancing client loyalty. Conducts comprehensive PNC discussions with every client interaction to identify suitable PNC offerings. Utilizes ecosystem partnerships and community Centers of Influence to acquire, expand, and maintain relationships.
  • Fosters customer loyalty and increases customer share of wallet through a unique customer experience. Engages customers in the lobby to connect and present PNC products that meet their needs. Informs customers about options for managing financial transactions by leveraging technology, tools, and resources.
  • Utilizes product and procedural knowledge to identify, mitigate, and resolve customer issues effectively, driving customer loyalty.
  • Manages risk by adhering to all policies and procedures, demonstrating sound judgment within established limits. Exhibits heightened scrutiny to identify and prevent loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.

PNC Employees take pride in our reputation, and to continue building upon that, we expect our employees to be:

  • Customer-Centric - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating tailored customer solutions.
  • Risk Management - Assessing and effectively managing all risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Required CompetenciesBanking Products – Understanding of and ability to provide products and services available through the retail banking branch. Digital Proficiency – Shares, demonstrates, and supports clients on various technological digital and online tools and resources, allowing them to explore solutions to achieve their financial goals and well-being through the PNC conversation. Effective Communication – Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication behaviors. Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments regarding prioritization and time allocation. Matrix Management – Ability to build and utilize effective working relationships within own department and across departmental, functional, and geographic reporting lines. Problem Solving – Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process issues; ability to apply this knowledge appropriately to diverse situations. Prospecting – Knowledge of prospecting principles, processes, and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize, and target the right industries. Create impactful value propositions. Retail Lending – Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures, and ensure compliance with local and company policies. Selling – Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers. Understanding Customer Needs – Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of various customers.Experience RequirementsRoles at this level typically do not require a university/college degree, high school diploma, or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.Education RequirementsNo Degree

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