Field Collections Specialist
4 weeks ago
Job Summary
Aaron's is seeking a skilled Field Collections Specialist to join our team. This role involves working with customers to resolve past due lease renewal payments and obtaining payments in a timely and effective manner.
Key Responsibilities
As a Field Collections Specialist, you will:
- Visit customers in their homes to collect payments or secure the return of leased merchandise.
- Utilize technology to execute field visit processes and document customer appointments.
- Process payments and post amounts paid to customer accounts.
- Provide customer counseling and education on the benefits of timely lease agreement renewal payments.
- Recommend payment frequency and renewal date changes based on customer payment history and pay dates.
- Operate company vehicles safely and maintain company assets.
- Execute merchandise returns and quality assure returned merchandise.
Requirements and Qualifications
To be successful in this role, you should have:
- A High School diploma or equivalent.
- 2 years of college or 2 years of previous management experience.
- Collections experience, preferably 2 years.
- Proficient computer skills.
- Strong communication and interpersonal relationship skills.
- Ability to work with minimal supervision.
- Excellent organizational skills.
- Safely operate company vehicles and maintain vehicle maintenance.
Compensation and Benefits
The salary for this position is estimated to be around $45,000 - $60,000 per year, depending on location and experience. Additionally, you will have access to comprehensive benefits, including health insurance, 401(k) matching, and paid time off.
Physical Requirements
This role requires lifting, loading, and moving merchandise with the use of a dolly, as well as regular walking and standing. You should be able to lift up to 50 pounds and work in a fast-paced environment.
What We Offer
Aaron's offers a dynamic and supportive work environment, with opportunities for career growth and professional development. We are committed to providing our employees with the tools and resources they need to succeed.
How to Apply
If you are a motivated and customer-focused individual with a passion for collections and customer service, we encourage you to apply for this exciting opportunity.
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