Field Collections Specialist

4 weeks ago


Pompano Beach, Florida, United States Aaron's Full time

Job Summary

Aaron's is seeking a skilled Field Collections Specialist to join our team. This role involves working with customers to resolve past due lease renewal payments and obtaining payments in a timely and effective manner.

Key Responsibilities

As a Field Collections Specialist, you will:

  • Visit customers in their homes to collect payments or secure the return of leased merchandise.
  • Utilize technology to execute field visit processes and document customer appointments.
  • Process payments and post amounts paid to customer accounts.
  • Provide customer counseling and education on the benefits of timely lease agreement renewal payments.
  • Recommend payment frequency and renewal date changes based on customer payment history and pay dates.
  • Operate company vehicles safely and maintain company assets.
  • Execute merchandise returns and quality assure returned merchandise.

Requirements and Qualifications

To be successful in this role, you should have:

  • A High School diploma or equivalent.
  • 2 years of college or 2 years of previous management experience.
  • Collections experience, preferably 2 years.
  • Proficient computer skills.
  • Strong communication and interpersonal relationship skills.
  • Ability to work with minimal supervision.
  • Excellent organizational skills.
  • Safely operate company vehicles and maintain vehicle maintenance.

Compensation and Benefits

The salary for this position is estimated to be around $45,000 - $60,000 per year, depending on location and experience. Additionally, you will have access to comprehensive benefits, including health insurance, 401(k) matching, and paid time off.

Physical Requirements

This role requires lifting, loading, and moving merchandise with the use of a dolly, as well as regular walking and standing. You should be able to lift up to 50 pounds and work in a fast-paced environment.

What We Offer

Aaron's offers a dynamic and supportive work environment, with opportunities for career growth and professional development. We are committed to providing our employees with the tools and resources they need to succeed.

How to Apply

If you are a motivated and customer-focused individual with a passion for collections and customer service, we encourage you to apply for this exciting opportunity.



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