Manager of Sales and Customer Experience

6 days ago


New Milford, Connecticut, United States GOODWILL OF WESTERN & NORTHERN CONNECTICUT Full time

Goodwill of Western and Northern Connecticut is seeking an experienced Manager of Sales and Customer Experience to lead our retail team.

The successful candidate will have a strong background in sales and customer service, a passion for driving sales growth and improving customer satisfaction, and excellent communication and interpersonal skills.

We offer a competitive salary of $58,000 - $68,000 per year, depending on experience, as well as a range of benefits including health, dental, and vision insurance, paid time off, and opportunities for professional development.

The ideal candidate will possess a strong understanding of retail operations and customer service principles, be able to work effectively in a fast-paced environment, and have a keen eye for detail.

Responsibilities will include:

  • Leading a team of sales associates and customer service representatives
  • Developing and implementing strategies to drive sales growth and improve customer satisfaction
  • Sourcing and selecting high-quality merchandise at competitive prices
  • Maintaining a clean and organized store environment
  • Providing coaching and feedback to team members to help them achieve their full potential


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