Medical Support Assistant

1 week ago


Hinesville, Georgia, United States Veterans Health Administration Full time
Job Summary

We are seeking a highly skilled Medical Support Assistant (Advanced) to join our team at the Veterans Health Administration. As a key member of our interdisciplinary coordinated care delivery model, you will provide specialized and expert administrative patient support, working collaboratively with medical clinicians across multiple disciplines.

Key Responsibilities
  • Provide expert administrative judgment and flexible use of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
  • Recommend changes to existing clinic procedures based on current administrative guidelines.
  • Coordinate with the patient care team to review clinic appointment availability and ensure that clinic schedules are closely monitored to effectively support the needs of the clinics.
  • Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
Requirements
  • One year of experience equivalent to the GS-5 grade level.
  • Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines.
  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.
Working Conditions

This position requires frequent standing, bending, reaching, and walking. The work requires light lifting and carrying under 15 lbs. Must have full manual dexterity and keyboarding skills.

This is a Bargaining Unit position. This position is covered by locality-based comparability pay.



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