Phlebotomy Laboratory Assistant
3 days ago
As a Phlebotomy Laboratory Assistant at Corewell Health, you will work under the supervision of lead, supervisor, senior staff, and/or clinicians within Pathology or Laboratory. Your primary responsibility will be to create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. You will adhere to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.
Key Responsibilities
- Greets and communicates in a manner consistent with caring and respect and dealing with confidentiality. Answers telephone, takes messages, welcomes visitors and provides/relays information in a manner consistent with hospitality standards.
- Serves as a resource to patients, lab clients, and SH team members regarding specimen requirements and processing.
- Processes orders, performs computer order entry and other related activities per standard, which may include registering clients, contacting providers for issue resolution, entering charges for services, performing and resulting tests.
- May utilize standard venipuncture techniques to collect appropriate blood specimens by adhering to correct collection and transport protocol including positive patient identification.
- May receive incoming specimens, checks for proper labeling and routes to appropriate location.
- Follows all Spectrum Health procedures and policies. May be required to serve at multiple SH locations during a given shift (Site dependent).
- Follow all lab safety procedures to minimize risk to self and others; reports gaps and escalates as necessary.
- Committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Adhere to the organization's published values.
Qualifications
- Required High School Diploma or equivalent and graduate of a Phlebotomy training program (based on specific Spectrum Health entity and department as appropriate) preferred.
- Preferred Associate's Degree Healthcare related field.
- 1 year of relevant experience Dealing with the public, preferably in the medical or customer service field Preferred.
- CRT-Phlebotomy Technician - NHA National Health career Association preferred.
Work Environment
This role is based at Lakeland Hospital St Joseph Napier Ave - St Joseph and is a Full-time position with a 36-hour weekly schedule. The working hours are from 5 a.m. to 5:30 p.m. and the role requires working every weekend.
Corewell Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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