Service Experience Specialist
7 days ago
We are seeking an experienced Help Desk Professional to join our team at Mark Rink. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support through various channels, including phone, email, chat, and social media. If you have a strong background in customer service, technical support, or a related field, we encourage you to apply for this exciting opportunity.
Responsibilities
- Respond to customer inquiries in a timely and professional manner.
- Analyze and resolve customer complaints and issues in a fair and professional manner.
- Develop and maintain a comprehensive understanding of our products and services to provide accurate information and recommendations.
- Collaborate with internal teams to ensure seamless customer experiences.
- Stay up-to-date on product knowledge and company policies to ensure consistent communication with customers.
The estimated salary for this position is approximately $45,000 - $60,000 per year, depending on location and experience. Additionally, we offer a competitive benefits package and opportunities for professional growth and development.
Requirements
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Excellent verbal and written communication skills.
- Proficient in using computers, CRM systems, and other customer support tools.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- A positive and empathetic attitude toward customer needs and concerns.
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