Creative Event Coordinator and Customer Experience Specialist

7 days ago


Greensboro, North Carolina, United States Michaels Stores Full time
Michaels Stores: Unleash Your Creativity

Salary: $45,000 - $60,000 per year

About the Role

We are seeking a highly motivated and creative Event Coordinator and Customer Experience Specialist to join our team at Michaels Stores. As a key member of our event planning team, you will be responsible for coordinating events, providing exceptional customer service, and ensuring a seamless shopping experience for our guests.

Key Responsibilities:
  • Event Planning and Coordination: Plan, coordinate, and facilitate events, including kids' birthday parties, craft classes, and other activities, to provide a fun and engaging experience for guests.
  • Customer Service: Deliver excellent customer service by helping customers shop, locating products, and providing solutions to their needs.
  • Communication: Communicate effectively with clients, store team members, and external partners to ensure smooth event execution and customer satisfaction.
  • Administrative Tasks: Complete administrative tasks, such as answering emails, making phone calls, and processing paperwork, as needed.
Requirements:
  • Retail and Customer Service Experience: Must have prior experience in retail or customer-facing roles.
  • Excellent Communication Skills: Possess strong written, verbal, and nonverbal communication skills, including listening skills.
  • Organizational and Problem-Solving Skills: Demonstrate ability to work independently, prioritize tasks, and think critically to resolve problems.
  • Physical Requirements: Ability to remain standing for long periods, move throughout the store, and lift heavy boxes.
Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our team is committed to creating a positive and inclusive work environment that fosters creativity and innovation.

About Michaels Stores

Michaels Stores is the leading creative destination in North America, offering a wide range of arts, crafts, and DIY supplies. With over 1,300 stores across the US and Canada, we are dedicated to inspiring creativity and empowering our guests to bring their ideas to life.



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