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Technical Specialist

1 month ago

Adams, Wisconsin, United States HCL Technologies Full time
Job Overview

As a Technical Specialist at HCL Technologies, you will be responsible for maintaining and updating technical runbooks and SOPs for our respective technical tracks. This role requires strong analytical and problem-solving skills to handle complex L2 calls and provide telephonic and remote troubleshooting support. Additionally, you will work closely with our L3 Engineers to handle complex calls and provide expert-level support. If you have a passion for technical problem-solving and a strong desire to learn and grow, this role may be the perfect fit for you.

Key Responsibilities

1. Maintain and update technical runbooks and SOPs for our respective technical tracks.
2. Handle complex L2 calls and provide telephonic and remote troubleshooting support.
3. Collaborate with L3 Engineers to handle complex calls and provide expert-level support.

Requirements

To be successful in this role, you will need to have strong analytical and problem-solving skills, as well as excellent communication and teamwork skills. If you are a motivated and detail-oriented individual who is passionate about technical problem-solving, we encourage you to apply.