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Electrical Sales Specialist

2 months ago

Rochester, New York, United States VP Supply Corp Full time
Job Overview

VP Supply Corp stands as a prominent distributor of plumbing, HVAC, and electrical supplies across the nation. With a dedicated workforce of over 350 employees and multiple locations, we have been serving a diverse clientele, including residential customers, contractors, and municipalities, for over five decades.

Position Summary

We are currently seeking an experienced Electrical Inside Sales Associate to join our Rochester branch. This role is crucial in delivering exceptional service to both commercial and residential clients. We value high achievers who are innovative, enthusiastic, and collaborative team players. Ideal candidates will demonstrate self-motivation, excellent judgment, and strong communication skills, thriving in a dynamic, team-oriented atmosphere.

Key Responsibilities

  • Product Quotation: Generate precise and timely quotes for customers, ensuring competitive pricing while safeguarding company profit margins.
  • Customer Needs Assessment: Utilize effective questioning and listening techniques to identify customer requirements and recommend suitable products and services.
  • Communication: Maintain consistent communication with customers and vendors, providing high-quality service and resolving inquiries efficiently.
  • Backorder Oversight: Actively monitor backorders and promptly inform customers of any changes, working to minimize their impact.
  • Order Processing: Manage order entry and follow up on non-compliant orders, leveraging Elite Extra software for tracking and logistical support.
  • Post-Sale Support: Deliver comprehensive post-sale service, including warranty management, to ensure customer satisfaction beyond the sale.
  • Industry Knowledge: Stay informed about the latest trends and innovations in the electrical industry, sharing insights with customers to enhance their trust in our expertise.
  • Warehouse Support: Assist with counter service overflow and maintain organized, well-stocked warehouse aisles.

Performance Metrics

  • Customer satisfaction ratings
  • Accuracy and timeliness of quotes
  • Efficiency in order management and backorder handling
  • Contribution to team organization and warehouse management

Expectations

  • Adhere to company values and uphold customer service standards.
  • Continuously seek opportunities for personal and professional growth.
  • Collaborate effectively with colleagues to foster a positive work environment.

Qualifications

  • A minimum of 3 years of experience in electrical sales or a related field.
  • Proven knowledge of electrical products and industry standards.
  • Strong consultative, relationship-building, and sales skills.
  • Demonstrated problem-solving and organizational abilities.
  • Proficient in Microsoft Office and other relevant software.

Work Environment

This position operates primarily in an office setting, utilizing standard office equipment. While the role is mostly sedentary, occasional lifting of items up to 25 pounds may be required.