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Account Manager
2 months ago
As an Account Manager at WebMD, you will play a critical role in enhancing the overall client relationship and retention rates by providing a seamless customer experience. You will manage clients in our network, communicate best approaches, upsell, and ensure their success with WebMD.
Key Responsibilities- Manage client relationships and deliver outstanding customer experience.
- Support prospective and current clients with provisioning, updating, and maintaining their accounts and services.
- Provide day-to-day customer service such as answering inbound calls.
- Help clients understand and maximize the value of their services.
- Proactively identify areas for improvements and optimization.
- Manage retention efforts for assigned clients with regularly scheduled check-ins. Surfacing issues in a timely manner to minimize account attrition.
- Actively recognize and initiate up-sell opportunities.
- Track and monitor customer payments, following up in delinquency situations.
- Achieve KPI targets such as client retention rate, up-sell revenue, CRM task completion %, and task age.
- Excellent written and oral communication skills.
- Ability to prioritize and multi-task based on established deadlines, client needs, and business interests.
- Detail-oriented and able to execute responsibilities at a high level with minimal supervision.
- Comfortable with selling add-on/upgrade services to existing accounts (physician offices, businesses).
- Ability to problem solve on behalf of accounts.
- Ability to gain technical competence in utilizing back-end account management portals and systems.
- Microsoft Suite competence (Word and Excel mandatory).
- Bachelor's degree preferred.
Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit https://www.internetbrands.com/.
Internet Brands and its wholly owned affiliates are an equal opportunity employer. Internet Brands will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Notice to California residents: you can find information about our privacy practices at: https://www.internetbrands.com/privacy-policy/.
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