IT Support Specialist

4 weeks ago

Astoria, New York, United States New York Power Authority Full time
Job Summary

The IT Support for Southeast New York (SENY) role is a critical position that encompasses managing or performing work associated with all aspects of activities, services, technology, and products provided by the IT department specifically for SENY. The primary focus is on ensuring that IT investments align with and support the strategies and objectives of SENY.

Key Responsibilities
  • Developing IT strategies, policies, and plans to effectively utilize information technology resources to meet SENY's goals.
  • Maintenance of IT resources, including regular maintenance and upkeep of information technology resources to ensure their optimal functioning and reliability for SENY.
  • Training and supporting technology users within SENY, including training on IT systems and resolving any issues or problems they encounter.
  • Network and communications services, managing and providing network and communications services specifically for SENY to ensure seamless connectivity and communication within the organization.
  • Data governance and management, implementing and managing processes and frameworks for data governance and management specific to SENY, ensuring data integrity, security, and compliance.
  • IT governance framework, processes, management, and performance reporting, establishing and implementing an IT governance framework, processes, and management practices tailored to SENY to ensure effective decision-making, performance monitoring, and reporting of IT services.
Requirements
  • Experienced in following ITIL processes, procedures, including ticketing systems (like ServiceNow, Remedy, etc).
  • Experience supporting end-user Operating Systems (Windows, MacOS).
  • Experience supporting M365 products, including SharePoint Online, OneDrive, Teams, etc.
  • Strong communication and collaboration skills.
  • Skilled in understanding and managing risks appropriately.
  • Experience with end-user compute devices and peripherals (laptops, desktops, printers, scanners, and mobile device configuration).
  • Strong aptitude to learn and adapt to new technologies, methods, processes, and procedures.
  • Experience in supporting software applications, Active Directory, and Remote Desktop Tools.
Education and Experience
  • Minimum Education/Experience: Associate's degree required with minimum 4 years of directly related experience.
  • May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations.
Physical Requirements
  • May be required to take occasional trips to other NYPA sites.
  • Will be required to lift and move items weighing up to 40 lbs. on a regular basis.
  • Considerable bending and crawling may be required in hardware installations.

The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The target salary range for this position is $74,340 - $111,520. The salary offered will be determined based on the successful candidates' relevant experience, knowledge, skills, and abilities.

The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them.

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